You'll see two Lync programs there.
Depending on your Mac settings, the Lync Installer might be blocked from running because it's not from the Mac App Store and identified developers. Follow the prompts in the Lync for Mac Installer until it's finished, and then choose Close at the end. Choose the Lync Installer button to start the installer for the update. You're done installing Lync for Mac Now you're ready to sign in for the first time.
Were these steps helpful? Please leave us a comment. Locate your Office user ID. It looks something like this:. Go to https: After you sign in, you'll see the Office admin center. Choose Install to download the Lync for Mac 11 installation program onto your Mac. Go to Sign in to Lync for Mac for the first time.
After you sign in, you'll see a page like this:. On your Dock, choose the Lync icon. When prompted, choose Use Lync if you want to make and receive telephone calls through it. Otherwise, choose Don't change. At the Lync for Mac sign in page, choose Advanced at the bottom of the page after entering your Office user ID which is also your email address in both the Email Address box and the User ID box, and your password.
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Under Authentication , clear the Use Kerberos box so it's blank. If you get a message that sign in failed, doublecheck your password and your Internet connection.
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If you continue to get the message, it could be that the connection is slow because of a lot of traffic on the Internet. Try again; it can take a few times to get through. However, Lync would not connect when I was connected on my customer's network or connected to my customer's network via a VPN.
I resolved the problem by checking the Keychain on my Macbook Pro, identifying two customer-provided certificates that were somehow no longer trusted, and setting these two certificates to be trusted. Posted on Oct 1, 6: Page content loaded.
Oct 7, 1: To resolve the "Sign in to Microsoft Lync failed because the service is not available or you may not be connected to the Internet. Ask your system administrator of the Lync server to export the server certificate and provide to you:. Once provided with the. Once imported, double click the certificate in Keychain and in the Trust section change "When using this certificate" to "Always Trust".
Known issues in Lync
Verify the error message that's returned. Turn on logging for troubleshooting in Lync for Mac. On the Lync menu, click Preferences , and then click General. Under Logging , click to select the Turn on logging for troubleshooting check box. Exit Lync for Mac, and then restart Lync for Mac to create a log file. Reproduce the issue.
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- Cause: You haven’t installed the most recent Lync for Mac 2011 update..
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Turn off logging for troubleshooting. Under Logging , clear the Turn on logging for troubleshooting check box. Collect the log files for Lync for Mac. On the menu bar in Finder, click Go , and then click Go to Folder. In the Go to the folder box, type the path of the logs folder. Then, click Go.
The user name can also be found next to the House icon at the top of the Finder window. In the Logs folder, collect the log files. Uninstall and reinstall Lync for Mac If the steps in this article don't resolve the issue, try to do a clean uninstallation of Lync for Mac , and then reinstall the application. For more information about how to do a clean uninstallation of Lync for Mac , click the following article number to go to the article in the Microsoft Knowledge Base: Third-party information disclaimer The third-party products that this article discusses are manufactured by companies that are independent of Microsoft.
Microsoft makes no warranty, implied or otherwise, about the performance or reliability of these products. Still need help? Go to Microsoft Community. Last Updated: Dec 28, Did this solve your problem? Yes No.
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